Technology

Artificial Intelligence Big Data Cloud Computing Cyber Security Data Management Electronics Enterprise & Network Technology Financial Technology Hardware Mobile & Wireless Nanotechnology Semiconductor Software Telecommunications
News Release Digital Asset Direct

PCMA Private Client Appoints Casey Turner EVP, Enterprise Risk & Operations

PCMA

PCMA, the pioneer and leading voice in Non-Bank Private Client Lending, announced the hiring of industry veteran Casey Tuner, EVP, Enterprise Risk & Operations. As EVP, Enterprise Risk & Operations, Casey will be responsible for all aspects of PCMA Private Client Lending’s enterprise risk management. In her new role, Turner will be responsible for the design and execution of the firm’s enterprise risk management program and practices, including the appropriate frameworks and methodologies to support effective risk identification, assessment, mitigation, and monitoring. Turner will ensure risks associated with strategy, operations, and change management are adequately monitored and reported to all enterprise stakeholders. “Casey’s impressive track record and depth of experience in operational risk management and compliance is crucial to PCMA’s ongoing commitment to establishing new products, new services, and advancing our deep commitment to the Private Client experience,” said John Lynch, CEO and Founder of PCMA. “There are a number of market trends that make PCMA’s evolving platform ripe for continued expansion, and I’m excited for the opportunity to help lead the firm into this new era of private client services,” said Casey Turner. PCMA has established a reputation for leadership and innovation in the industry, and the firm is buoyed by the strength of its leader and very accomplished management team.” Prior to joining PCMA, Casey served as Director of Compliance for LoanSnap, Inc., a venture funded, fintech mortgage origination platform, advising on operational compliance, staff training, process design, and risk management frameworks. Previously, she held the position of Director of Operations for DLJ Financial, and has served as member on Asset Liability, Enterprise Risk, and Business Strategy Committees. “It is great to have Casey join the executive management team at PCMA,” said Aron Rofer, PCMA’s President and In-House Counsel. “Our greatest asset, and the key to our continued success, are the people that make up PCMA. I am excited and looking forward to all that we will continue to accomplish as a firm with her leadership.” About PCMA PCMA is a vertically integrated Asset Origination and Convexity Management firm that specializes in Structured, Super Prime, Non-Agency, Private Client Credit. With its captive origination unit, PCMA has become the leading Non-Bank Private Client Lender in the U.S. What began as a linear venture has morphed into a vertical organization and industry leading incubator of ideas pushing the boundaries of innovation in high-capacity financial services. PCMA offers qualified individuals and institutions bespoke lending and advisory services across all major credit, and residential asset classes. PCMA is headquartered in Orange County, CA. Additional information is available at www.pcma.us.com Contact Details PCMA Private Client Jason Jepson +1 949-394-7033 jason.jepson@pcma.us.com Company Website https://pcma.partners

January 04, 2022 08:00 AM Eastern Standard Time

EXCHANGE LISTING, LLC ADVISES FINGERMOTION, INC. AND HELPS SECURE NASDAQ UPLISTING

Exchange Listing

Exchange Listing, LLC helped complete the Nasdaq Capital Markets listing for its client, FingerMotion Inc. (“ FingerMotion ”' or the “ Company ”) ( NASDAQ: FNGR ), an evolving mobile data and services company, whereby FingerMotion’s common stock began trading on the Nasdaq Capital Market on December 28, 2021 under the symbol “ FNGR.” The Company, based in New York and Vancouver with operations in China, is a fast growing technology firm with a core competency in mobile payment and recharge platform solutions. It is one of a handful of Chinese companies with access to wholesale rechargeable minutes from China's largest mobile phone providers that can be resold to consumers. As the user base of its primary business continues to grow, the Company is developing additional value-added technologies to market to its users. The Company’s vision is to rapidly grow the user base through organic means and have this growth develop into an ecosystem of users with high engagement rates utilizing its innovative applications. FingerMotion eventually hopes to serve over 1 billion users in the China market and eventually expand the model to other regional markets. “The Exchange Listing team accomplished what at first seemed impossible - an organic uplisting for a company with Chinese operations on the Nasdaq Capital Markets,” says Martin J. Shen, CEO of FingerMotion. “We are grateful for their strong relationships with Nasdaq and perseverance in getting us there.” “ FingerMotion’s uplisting signifies a milestone moment in the Company’s growth trajectory,” posits Peter Goldstein, Chief Executive Officer of Exchange Listing. “It is extremely complex in the current environment for a company with Chinese operations to list on NASDAQ.” Exchange Listing provides companies with cost-effective and efficient direct access to one-stop solutions in the strategic planning and implementation of listing and uplisting on senior exchanges such as the Nasdaq or NYSE. Focusing on company-specific structuring to meet listing requirements, Exchange Listing serves as the primary point of contact with the exchange, investment bankers and lawyers throughout the listing process. With extensive experience in investment banking, securities law, corporate governance and business management, Exchange Listing and its strategic partners facilitate clients' listing and capital markets objectives. About Exchange Listing Exchange Listing provides growth companies with direct access to a one-stop solution in the strategic planning and implementation of listing on a senior exchange such as NASDAQ or NYSE in a cost effective and efficient process. We assist clients in going public whether through an initial public offering, listing from another marketplace, merger or direct offering. We serve as the primary point of contact with the exchange, investment bankers, lawyers and other service providers. Our founders, strategic partners and advisors are entrepreneurs with backgrounds in investment banking, securities law, corporate governance and business management and have served as officers and directors of public and private companies. We pride ourselves in taking a hands-on role with our clients throughout the listing process. For more information, please visit: www.exchangelistingllc.com or contact info@exchangelistingllc.com. Contact Details Julie Livingston +1 347-239-0249 julie@wantleverage.com Company Website https://exchangelistingllc.com/

January 03, 2022 08:03 AM Eastern Standard Time

AppYea completes acquisition of SleepX, entering a $6-9 billion sleep treatments market: expects to begin marketing during 2H2022

Appyea

AppYea (OTC: APYP), a medical device technology company, announced today the deemed completion of its previously announced acquisiiton of SleepX, an innovative medical device company focused on the development of SleepX’s flagship product DreamIT – an uncompetitively accurate wearable monitoring solution to treat sleep apnea and snoring and fundamentally improve quality of life. After the acquisiiton, SleepX will continue operating under its own brand name as a fully owned AppYea subsidiary. The merged company will focus on further development and commercialization of SleepX’s solution, including continued R&D investments and new initiatives in sales and marketing. Also, SleepX intends to begin a calibration trial with DreamIT. “I am delighted that we have completed the acquisition of SleepX. The company develops a wearble technology solution to treat snoring and sleep apnea, which is patent protected in the US, EU and Israel, and caters to two growing markets in high demand", said Boris (Bary) Molchadsky, AppYea’s Chairman. “This aqisition allows us to execute our growth strategy towards the beginning of DreamIT’s marketing during the second half of 2022, while continuing its development with the Biomedical Department at Ben Gurion University in Israel, and launching our first calibaration trial. Meanwhile, we are examining the acquisition of other synergetic activities that will complement the SleepX vision to improve sleep quality and quality of life globally.” According to the market intelligence company Fior Markets, the global anti-snoring treatment market is expected to grow at a 9.07% CAGR to USD 8.6 billion by 2028. The global sleep apnea devices market is expected to grow at a 6.2% CAGR to USD 6.1 billion by 2028, according to Grand View Research’s report. About SleepX SleepX, an AppYea (OTC: APYP) subsidiary, is a medical device company, focused on the development of uncompetitively accurate wearable monitoring solutions to treat sleep apnea and snoring and fundamentally improve quality of life. The company’s solutions are based on its proprietary IP portfolio of AI and sensing technologies for the tracking, analysis, and diagnosis of vital signs and other physical parameters during sleep time, offering extreme accuracy and resistance at affordable cost. SleepX’s flagship solution is DreamIT – a patented wristband communicating with its smartphone app to gently vibrate with every breathing interruption, and cause a shift from deep to lighter sleep, training the brain to breath properly. The app tracks sleep patterns and using the company’s machine learning technology to adapt the treatment and recommend improvements according to the user’s sleep and breathing patterns. In addition to reducing snoring and improving sleep quality, users will be able to access important statistics relating to their sleep patterns via the app to track and detect anomalies over time. DreamIT is being developed in collaboration with the Biomedical department of the Ben Gurion University of the Negev and is patent protected in the US, EU and Israel. According to the market intelligence company Fior Markets, the Global Anti-Snoring Treatment Market is expected to grow to USD 8.6 billion by 2028, at a 9.07% CAGR during 2021-2028. The global sleep apnea devices market size was valued at USD 3.7 billion in 2020 and is expected to expand at a 6.2% CAGR from 2021 to 2028, reaching USD 6.1 billion by 2028, according to a new report by Grand View Research, Inc SleepX was founded in 2019, and following the acquisition, its headquarters are in Boca Raton, Florida. Safe Harbor and Forward-Looking Statements This release includes forward-looking statements. Such statements involve risks and uncertainties which could cause actual results to differ materially from those set forth herein. No statement herein should be considered an offer or a solicitation of an offer for the purchase or sale of any securities. Although APYP believes that the expectations reflected in the forward-looking statements and the assumptions upon which they are based are reasonable, it can give no assurance that such expectations and assumptions will prove to have been correct. Although we believe that our plans, intentions and expectations reflected in or suggested by the forward-looking statements in this report are reasonable, we cannot assure stockholders and potential investors that these plans, intentions or expectations will be achieved. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties, and other factors, some of which are beyond our control and difficult to predict and could cause actual results to differ materially from those expressed or forecasted in the forward-looking statements. The reader is cautioned not to put undue reliance on these forward-looking statements, as these statements are subject to numerous factors and uncertainties, including but not limited to our ability to raise capital needed to develop amd market our products, our ability to maange the business post acquisition, economic conditions, intense competition, entry of new competitors and products, adverse federal, state and local government regulation, inadequate capital, unexpected costs and operating deficits, increases in general and administrative costs, unanticipated losses, financial condition and stock price, inability to carry out research, development and commercialization plans and other specific risks. APYP does not undertake any obligation to publicly update any forward-looking statement. Neither APYP nor SLEEPX are subject to the reporting requirements of the Securities and Exchange Commission. Contact Details AppYea Inc. Asaf Porat info@appyea.com Company Website http://www.appyea.com

December 31, 2021 08:45 AM Eastern Standard Time

Video Image

Breakthroughs in roofing for residential clean energy, non-flammable safer batteries, people struggling with hearing loss coming to ShowStoppers press event during CES

ShowStoppers

Tech and business journalists will see breakthroughs in roofing for residential clean energy, safer batteries than lithium ion, and medical-grade hearing earbuds, at ShowStoppers® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. For press registration, please contact Steve Leon, mailto:sl@showstoppers.com, +1 310-936-8530. “The world’s first true solar residential roof” is coming to shake up the entire industry. Nanotech Energy, https://nanotechenergy.com, a CES 2022 Innovation Award Winner and the only producer of non-flammable, graphene-based batteries on the market, will show batteries that are infinitely safer and higher performing than the industry-standard, highly-flammable lithium-ion batteries that power consumer electronics and electric vehicles but can suddenly catch fire or explode. Jabra, https://www.jabra.com, a world-leading audio and video pioneer, flexes its engineering excellence with several new products, including the Jabra Enhance Plus, a medical-grade hearing solution with advanced audio engineering for better conversations, music, and calls. Also, their latest True Wireless Earbuds will be on display. The ShowStoppers press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com/, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, m a ilto:lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, mailto:dave@showstoppers.com, +1 845-821-6123. Contact Details Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 28, 2021 09:45 AM Eastern Standard Time

Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

Video

ShowStoppers to introduce journalists to 20 startups from Japan at ShowStoppers press event during CES 2022

ShowStoppers

ShowStoppers ® will introduce 20 startup companies from Japan with new tech for work, home and play to tech and business journalists from around the world at ShowStoppers ® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. To register as a journalist to attend ShowStoppers TV events, contact Steve Leon, sl@showstoppers.com. The startups will launch and demonstrate a range of new products and services, including an exoskeleton for factory workers; continuous blood glucose testing for diabetics, without needles; sensors that connect to a smartphone for playing traditional Japanese wooden games; augmented-reality glasses; financial tech that creates mobility jobs for the unbanked; robots that bring joy to life; a hand dryer that reduces the risk of infection – and more. The startups are organized and selected by ShowStoppers partner JETRO, https://www.jetro.go.jp/en/, the Japan External Trade Organization, a Japanese government organization that assists startups in expanding to global markets. “We are proud to present unique technologies from Japan, all of which have the potential to create new and better ways for humans to bridge the physical and digital worlds,” said Ken Yoshida, executive director at JETRO San Francisco. The ShowStoppers press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com/, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, dave@showstoppers.com, +1 845-821-6123. Contact Details Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 27, 2021 09:45 AM Eastern Standard Time

What You Need to Know About Dating in 2022

YourUpdateTV

Bumble, the women-first dating and social networking app, has revealed 2022’s dating trends ahead of Dating Sunday, also known as the first Sunday of the new year and one of the busiest days for the online dating industry. Recently, Shan Boodram, Sex and Relationship Expert at Bumble, participated in a nationwide satellite media tour to discuss dating trends and what people can expect in the New Year. A video accompanying this announcement is available at: https://youtu.be/7FH9VJpcN-o According to Bumble’s latest study, the New Year will bring about: Explori-dating: The pandemic has made almost half of us (48%) question what our ‘type’ is. Looking ahead to 2022, more than 1 in 3 people on Bumble would describe their approach to dating as exploratory (43%) and more than one-third (34%) of respondents in the U.S. say they are more open to exploring a relationship with someone who lives in another city. Consciously Single: 2022 is all about finding that someone, not just anyone. The pandemic has made half of us (53%) realize that it’s OK to be alone for a while. Dry Dating: Throughout the pandemic, many have changed their relationship to alcohol and adopted new drinking habits. In fact, 1 in 3 (34%) people globally are now more likely to consider going on a ‘dry date’ than they were before the pandemic. “Dating Sunday” is known as the first Sunday of the new year and one of the busiest days for the online dating industry. Last year, Bumble saw that the highest volume of messages in the US were exchanged between early January and before Valentine’s Day. This time period has traditionally been a busy season for online dating as people re-merge from the holidays and get ready to find a new partner just in time for Valentine’s Day. Here are some tips on updating your profile: Make your first photo stand out. Showing off your smile, your eyes (without sunglasses), and your whole face (without a Snapchat filter) makes a positive first impression. Make sure it's only you in this first photo. It's great to include photos with your friends too, but you want your potential matches to know just who it is they'll be swiping on when they land on your profile. Add interests and badges to highlight your likes, hobbies and passions. Don’t be too serious. Dating should be fun and exciting, so let your personality show! Less is not more. Don’t leave your profile blank! This is your opportunity to show off your amazing sense of humor and let your next potential match get to know a little bit about you. Everyone loves a funny, memorable profile. Remember to keep it positive! Asking a question in your profile that a potential match can answer as their first message to you is always a good idea. Ask a trusted BFF for advice: Sometimes we can be our own worst critics, and our friends can help us see things we might miss. Ask them how they might describe you, or the things about you that stand out the most. Allow your closest confidantes to take a look at your camera roll or Instagram and help select some great photos, too. For more information, visit Bumble.com or download the app in the App Store and Google Play. About Shan Boodram: Shan Boodram is a certified sex educator, dating coach and intimacy expert. Boodram is host of the top podcast, "Lovers and Friends," the best-selling author of “The Game of Desire,” resident expert on Netflix's “Too Hot to Handle,” and currently stars in Peacock’s new show “Ex-Rated with Andy Cohen". She is an ambassador for AIDS Healthcare Foundation and WomensHealth.gov, and a member of the American Sexual Health Association. About Bumble app: Bumble, the women-first dating and social networking app, was founded by CEO Whitney Wolfe Herd in 2014. Bumble connects people across dating (Bumble Date), friendship (Bumble BFF) and professional networking (Bumble Bizz). No matter the type of relationship, women make the first move on Bumble. Bumble is built on the importance of equitable relationships and how crucial they are to a healthy, happy life. They've built their platform around kindness, respect, and equality – and their community plays an important part in that. Bumble holds its users accountable for their actions and has zero tolerance for hate, aggression, or bullying. Bumble is free and available worldwide in the App Store and Google Play. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 22, 2021 11:04 AM Eastern Standard Time

Video

Efficient Frontier adds strategic crypto-heavyweights to its backers with a new eight-figure round

Efficient Frontier

Efficient Frontier, an algorithmic trading and market making company, announces today that leading crypto-players, including the blockchain gaming powerhouse Animoca Brands, Kyber Ventures, ICON Foundation, the leading ZK proof blockchain firm Starkware, INX, Hillrise Ventures, BitMart and Cadenza Ventures, have joined Alameda Research in an eight-figure funding round. Efficient Frontier, founded in 2018 and led by Roei Levav, Alon Elmaliah and Gal Ginio, has helped over 120 projects and exchanges build healthy markets while developing one of the crypto-industry’s most advanced algorithmic trading systems.With hundreds of thousands of transactions and hundreds of millions of dollars traded every day through its systems, EF aims to build the world’s most powerful autonomous trading system for digital assets. Efficient Frontier’s volumes and revenues have seen a sharp increase since the beginning of the year. The company will use the new capital announced today to continue to grow revenues and advance its sophisticated CeFi and DeFi trading activities. “This is a great time to add new partners to our journey,” said Roei Levav, Efficient Frontier’s CEO. “Our partners have an amazing network that opens almost every door in the crypto-world. We believe those who work fast enough gain the knowledge and the technical ability to secure a significant market share. We felt it was the right moment to ask meaningful partners to take part in our journey, believing in our shared path and ability to make the world of crypto more liquid, and thus more connected”. “Efficient Frontier has built one of the smartest and brightest teams in the industry when it comes to trading crypto and HFT technology. We are excited to move forward with them in their journey and look forward to seeing their continued growth,” said Brian Lee from Alameda Research. Yat Siu, executive chairman and co-founder of Animoca Brands, said: “Liquidity is pivotal for digital assets markets. We have experienced the value of Efficient Frontier’s technology and team first-hand and we look forward to growing our activities together.” ICON’s Founder, Min Kim added: “We are very excited by what is being built at EF. We are confident that this team will continue to lead the way for digital asset trading in both CeFi and DeFi markets for ICON and many top blockchain projects.” “Adoption and engagement within the decentralized finance landscape have seen significant growth in recent years. Efficient Frontier is at the forefront of understanding how these markets operate,” said Max Shapiro from Cadenza Ventures. "Efficient Frontier has coupled a passionate and experienced team with the technical foundation needed to compete in every digital asset market. We look forward to supporting their future growth and are excited to join the team on this journey," said Daniel Dal Bello from Hillrise Ventures. About Efficient Frontier Efficient Frontier has been building powerful autonomous trading technology in crypto markets since 2018. EF’s algorithms optimize hundreds of millions of dollars and more than one hundred fifty thousand transactions in daily trading turnover across numerous digital assets and exchanges 24/7/365. With several decades of combined technology, algorithmic trading and research experience, EF helps partners build healthier, liquid markets and deliver higher value for traders and investors. The current funding round will be used to expand the research and development teams to improve the backbone of the company’s systems and support new developments in the field. For more information please see https://www.efrontier.io Contact Details Nir Hirshman +972 50-620-5384 Nir@nirshman.com Company Website https://www.efrontier.io

December 21, 2021 12:40 PM Eastern Standard Time

Image

The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns, According to Dash Research

Dash Network

As 2021 draws to a close, it is clear that the events and responses to the COVID-19 pandemic continue to significantly impact the customer experience (CX) market, according to a new webinar and companion white paper produced by Dash Research. While some of the most drastic aspects of CX changes due to the pandemic were temporary measures, other practices demonstrated significant value to both the customer and provider and are likely to stay. “The most impactful trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues,” says principal analyst Keith Kirkpatrick. “While many of these trends began during 2020, they were often accelerated by various economic and public health conditions that arose in 2021, including labor shortages, supply chain issues, and an increased focus on digital/real-world customer journeys.” These market factors have led to an increased use of artificial intelligence (AI) and automation, with business-to-consumer (B2C) organizations in particular deploying AI-enabled chatbots and tools to handle routine tasks, freeing up workers to address more complex issues. Automated marketing and messaging took center stage as businesses leveraged technology to maximize sales, marketing, and services efficiency, and the use of technology extended to CX functions, such as customer contact centers. Similarly, business-to-business (B2B) organizations increased use of collaboration platforms and video-conferencing tools to ensure seamless business continuity, conducting sales, marketing, and other business engagements via online channels, in lieu of in-person meetings. And as the most severe impacts of the pandemic lessened in certain parts of the world, some companies initiated the use of hybrid workplaces, which saw the return of some workers to their places of business on a part-time basis, while allowing others to continue to work remotely. Dash Research’s analysis further indicates that, with the continued shift to omnichannel communications and customer-centricity, customers are seeking fully integrated CX platforms. As a result, vendors are shoring up their product portfolio through two primary methods: (1) mergers and acquisitions (M&A) activity, where new functionality or features are added through the acquisition of another company that already has these capabilities; and (2) via the funding market, which provides them with the capital required to build out new functionality. Dash Research’s webinar and white paper showcase fundraising and M&A activity by Kore.ai, Netomi, Terminus, Qualtrics, Zendesk, and Concentrix. Looking ahead to 2022, as some industries strive for a return to normal (e.g., travel & hospitality, retail, and healthcare), Dash Research expects to see greater investment in CX platforms and programs to support customers throughout the entire journey. Personalization will continue to be used as a differentiator, not only for B2C business, but also for B2B companies that are trying to deliver a right-sized offering for each customer. Greater visibility into supply chains may be a differentiator for some companies, particularly if bottlenecks remain. Further, improvements to CX through mobile, social, and other non-traditional channels will be front and center, as omnichannel approaches mature. Large customer relationship management (CRM) and customer data platform (CDP) vendors will continue to add new features and functions that make it easier for companies of all types to add AI and automation across all functional areas. And despite the push to incorporate technology, businesses will focus on balancing human agents and automation to build a better rapport with customers. Dash Research’s webinar, “The State of the CX Market in 2021”, along with its companion white paper of the same title, focus on the CX trends that emerged in 2021, the impact those trends had on CX implementation, and the processes and strategies that are expected to continue well into 2022. The webinar and white paper also focus on the M&A and fundraising activity that occurred in 2021, as well as providing an assessment of relative customer demand and maturity of 10 CX techniques. The white paper is available as a free download on Dash Research’s website and the webinar replay is also available. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Network Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

December 21, 2021 11:37 AM Eastern Standard Time

1 ... 519 520 521 522 523 ... 646